Is paying at Talonze.nl safe?
Of course! Our payment service is one of the leading payment service providers that offers a 100% secure payment environment. Our service meets the security requirements of Visa and MasterCard in accordance with the PCI DSS standard (Payment Card Industry Data Security Standard) and the PCI Point-to-Point Encryption (P2PE) standard for secure POS and mPOS solutions. Both PCI certificates are proof of technical and organizational security.
Our logistics department is an ongoing process, but if your order has not been shipped yet, we will do everything possible to cancel your order. Please contact our customer service.
Problems wit credit card payments
There may be many reasons why you can not make a payment via your credit card. The most common reason is due to a security block. Please contact your bank for this, as they can provide you with all details of the rejected transaction and help you to run the transaction successfully.
I would like to have an invoice.
We send an order summary for each order as an invoice, it is also possible to download your invoice via your account page. If you have not created a login, you can do so afterwards, using the same email address where you placed the order, you can still download the invoice after logging in.
Credit card payment has been accepted, but my order has not been processed.
Because we use automated software for fraud detection and security, it is possible that your order will be marked as possible fraud by this software. If you use your own credit card, you can contact our customer service.
Refunds are always refunded via the payment method / card you specified when you paid the order.
Pay through iDeal
iDeal is the simplest, most valued and most commonly used method of payment. With iDeal you pay from your own bank account. The transaction is carried out safely by your own bank. Orders paid via iDeal are sent out on business days within 24 hours.
Pay cash / Pin?
Unfortunately cash payment or debit card payments are not possible at Talonze.nl partly because we are only an online store, we can not use this old trusted payment method.
If you want to pick up at the location in Rotterdam, you can easily pay in advance or at pickup via ideal.
Pay with credit card
Orders paid by credit card are sent within 24 hours (on working days). Here at Talonze.nl we accept the following credit cards: Visa, Mastercard and American Express.
On the credit card payment page, enter your credit card details. Our payment provider immediately checks your data for correctness and gives authorization if everything is okay. No third party or Talonze.nl can view the data, this goes through a secured payment portal.